Privacy Policy

Who we are

This website is operated on behalf of Villa Sernadinha, a local accommodation property registered in Portugal under Alojamento Local number 113357/AL, located in Bensafrim, Lagos, Algarve. For any privacy matter, please contact us.

What we collect

• Details you send through our enquiry and contact forms: name, email, phone number, travel dates, party size and your message.
• Guest identification data required by Portuguese law for local accommodation, collected only once a stay is confirmed.
• If you consent, anonymised analytics about how the website is used.

How we use it

We use your details to respond to your enquiry, prepare and manage your stay, and meet our legal obligations. The legal bases are your consent, steps taken at your request before entering into a contract, and compliance with legal obligations under the General Data Protection Regulation (GDPR).

Sharing

We do not sell personal data. Information may be shared with service providers that help us operate — such as email delivery, booking platforms and, where you consent, analytics — and with authorities where the law requires it.

Retention

Enquiries that do not lead to a booking are kept only as long as needed to respond. Booking and guest records are retained for the periods required by Portuguese law.

Your rights

You may request access to, correction or deletion of your personal data, object to or restrict its processing, and withdraw consent at any time. You also have the right to lodge a complaint with the Portuguese data protection authority, the Comissão Nacional de Proteção de Dados (CNPD).

Cookies

Please see our Cookie Policy for details of the storage and cookies this website uses.